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Terms and Conditions

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Orders:

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  • Please be advised that customers are responsible for providing accurate shipping address upon purchase to ensure prompt shipments. Please double check that the address listed in your order confirmation email is correct.

  • Duties and taxes are determined by the customs agency within the designated country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the designated country.

  • Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

  • Please be advised that under any unfortunate circumstances such as misplaced, lost or stolen packages, the selected delivery carrier is responsible for all shipment pieces that undergo delivery services during the time of transit and shipment handling. We shall, however, do our best to assist all our customers to resolve this.

  • All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once the delivery carrier responds to our claim, we will be able to take further proper actions to resolve the issue. Until then, your kind patience is much appreciated.

  • Filing a claim does not guarantee delivery carrier will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

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Shipping – General:

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  • We encourage our customers to create customers accounts with ELAMES upon making purchases as orders are shipped to the provided shipping address listed under customer’s account.

  • Please ensure to write in your correct delivery address to avoid the inconvenience, as ELAMES will not be responsible for packages delivered to mistyped or invalid address.

  • Customers with returning packages due to insufficient address will be sent a verification email. You will have 72 hours to respond to enable the delivery carrier to deliver the shipment to the modified address; failure to reply within 72 hours will unfortunately result in order cancellation.

  • Funds will be transferred to store credit.

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